Frequently Asked Questions
How do I place an order?
Browse our products, select your size or option, add items to your cart, and proceed to checkout. You’ll receive an email confirmation after completing your purchase.
What payment methods do you accept?
Available payment methods are displayed at checkout.
Do you sell new and previously owned items?
Yes. JanJay Fashions offers new boutique merchandise alongside selected resale and consignment finds. Check each product listing for its condition, sizing, and other details.
What is Premium Edit?
Premium Edit features premium merchandise we intend to restock, including selected Gretchen Scott styles. Restocking depends on availability.
What is The Brand Edit?
The Brand Edit features one-time purchases, including MOTHER jeans and selected preowned designer and resale finds. Review each listing for condition, sizing, and return eligibility. Collection membership alone does not make an item final sale; any final-sale restriction must be explicitly marked in its listing before purchase.
Are the same items available on your website, Whatnot, and Poshmark?
Each channel offers its own selection. Purchase an item through the channel where it is listed.
Where do you ship, and what does shipping cost?
Available destinations, shipping options, and charges are shown at checkout. Please see our Shipping and Delivery page for more information.
When will my order ship?
Orders are processed within 1–3 business days, excluding weekends and holidays. Delivery time is additional and depends on the shipping option and destination.
How can I track my order?
We’ll email you a tracking link when your order ships. Carrier tracking may take time to update.
Can I change my shipping address?
Contact us immediately if you notice an error. Changes may not be possible after dispatch.
What is your return policy?
You may request a return for eligible website purchases within 30 days of delivery. Items must be in the same condition received, with supplied tags, packaging, and accessories. See our Returns and Exchanges page for full details.
Which items are final sale?
Resale, consignment, Premium Edit, and other designated items are final sale when clearly marked in the product listing before purchase. Check the listing before ordering.
What if my item arrives damaged or incorrect?
Email us with your order number, a description of the issue, and clear photographs. Contact us even if the item was marked final sale.
Who pays return shipping?
Customers pay return shipping for eligible returns due to fit, change of mind, or preference. JanJay Fashions covers return shipping when we confirm an incorrect item or a defect that was not disclosed in the listing.
How do I request a return?
Email arthurisaac@janjayfashion.com with your name, order number, and the item you wish to return. Wait for return instructions before sending it back.
Do you offer exchanges?
We do not offer direct exchanges. For eligible items, request a return and place a separate order for your preferred item, subject to availability.
How do I choose the right size?
Sizing varies by brand and style. Review the listing’s size, measurements, and fit notes. Contact us before purchasing if you need more information.
How do returns work for Whatnot or Poshmark orders?
Those purchases follow the policies of the platform where you ordered. Submit your request through that platform.
How can I contact JanJay Fashions?
Email: arthurisaac@janjayfashion.com
Phone: (470) 296-1042
Hours: Monday–Friday, 10:00 AM–6:00 PM Eastern Time
Please allow 1–2 business days for a response.