Shipping policy

Last updated: October 2, 2026

Thank you for shopping with JanJay Fashions. This policy applies to purchases made directly through our website.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

Processing time is separate from shipping transit time. If an issue affects your order, we’ll contact you using the information provided at checkout.

Shipping Rates and Delivery Estimates

Available shipping destinations, methods, charges, and delivery estimates are shown at checkout.

Any applicable free-shipping promotion will be displayed on our website and reflected at checkout when its conditions are met.

Delivery times are estimates and may be affected by carrier delays, weather, holidays, or customs processing.

International Shipping

If shipping is available to your country, you can select your destination at checkout.

Any duties or import taxes collected by us will be shown at checkout. Additional charges imposed by customs or the carrier that are not collected at checkout are the customer’s responsibility.

Tracking Your Order

Once your order ships, we’ll email a shipping confirmation with tracking information.

Tracking may not update immediately after a shipping label is created. Use the tracking link to check the carrier’s latest updates.

If you cannot find your shipping confirmation, check your spam or junk folder, or contact us for assistance.

Shipping Address Changes

Please review your shipping address carefully before placing your order.

If you notice an error, contact us immediately with your order number and the corrected address. Changes may not be possible once your order has been processed or shipped.

If an incorrect or incomplete address causes a package to be returned, additional shipping charges may apply to resend it. We’ll contact you to discuss the available options.

Delayed, Missing, or Damaged Packages

If your order is overdue, tracking stops updating, or a package shows delivered but cannot be located, contact us with your order number so we can help investigate.

If your order arrives damaged, retain the packaging and send photographs of the package and affected items. We’ll review the issue and work with you on an appropriate resolution.

Whatnot and Poshmark Purchases

Orders placed through Whatnot or Poshmark follow the shipping and support procedures of the platform where the purchase was completed.

Please view your order details and report delivery concerns through that platform.

Contact Us

For shipping questions or assistance, contact:

JanJay Fashions
Email: arthurisaac@janjayfashion.com
Phone: (470) 296-1042

Please include your name and order number.