Terms of service

Last updated: October 2, 2026

Welcome to JanJay Fashions. These Terms of Service govern your use of our website at janjayfashion.com and our Shopify storefront, including related shopping services.

By using our website or placing an order, you agree to these Terms and the policies referenced below. Nothing in these Terms limits consumer rights that cannot be excluded under applicable law.

1. Products and Availability

JanJay Fashions offers clothing, footwear, handbags, accessories, and selected resale and consignment merchandise.

Items may be new or pre-owned. Before purchasing, please review each listing for condition, sizing, measurements, included accessories, and any disclosed wear or imperfections.

All products are subject to availability. Some resale and consignment items are one-of-a-kind and cannot be replaced with an identical item.

We aim to provide accurate photographs and descriptions. Colors may appear differently depending on your screen, and sizing may vary by brand. Contact us before ordering if you need help with fit or measurements.

2. Prices and Payments

We accept the payment methods displayed at checkout. Available options may vary by device, location, or payment provider.

Prices are displayed in U.S. dollars unless otherwise indicated. Applicable taxes and shipping charges are shown at checkout.

If international shipping is available, customs duties or import charges may apply as explained in our Shipping and Delivery Policy.

Prices and promotions may change for future purchases. Promotional offers are subject to their stated conditions.

3. Orders and Cancellations

Please provide accurate contact, payment, and shipping information when placing an order.

We may decline or cancel an order if an item is unavailable, payment cannot be verified, suspected fraud is identified, or a material listing or pricing error has occurred.

If we cancel an order after collecting payment, we will refund the amount collected for the canceled items and any associated charges.

You may request cancellation of eligible items before they are fulfilled. Contact us promptly with your order number. Items clearly marked Final Sale are excluded from change-of-mind cancellation requests, subject to applicable law. Address or other order changes may not be possible once processing has begun.

4. Shipping and Delivery

Orders are typically processed within 1–3 business days, excluding weekends and holidays. Processing time is separate from delivery time.

Available shipping destinations, methods, charges, and delivery estimates are provided at checkout. Delivery estimates are not guaranteed arrival dates.

Please review our Shipping and Delivery Policy for details about tracking, address changes, delays, and delivery concerns.

5. Returns, Refunds, and Final Sale

For eligible website purchases, you may request a return within 30 days of delivery.

Items must be returned in the condition received, without additional wear, washing, alteration, or damage, and with any supplied tags, packaging, and accessories. Pre-owned items must remain in their original delivered condition.

Items clearly marked “Final Sale” before purchase are not eligible for change-of-mind returns. This may include selected clearance, resale, consignment, and Premium Edit items.

A final-sale designation does not remove rights available under applicable law. If an item arrives damaged, incorrect, or materially different from its description, contact us so we can review and resolve the issue.

We do not currently offer direct exchanges. For eligible items, request a return and place a separate order for the desired item, subject to availability.

Our Returns and Exchanges Policy provides the full eligibility requirements, exclusions, return instructions, shipping responsibilities, and refund process.

6. Whatnot, Poshmark, and Other Third-Party Platforms

Our website may link to JanJay Fashions shops on Whatnot, Poshmark, or other platforms.

Purchases completed on those platforms are subject to the applicable platform’s checkout, payment, shipping, return, and dispute procedures. Our website’s return policy applies to purchases completed directly through our website.

Third-party platforms have their own privacy policies and terms. Please review them before using their services.

7. Privacy

Our Privacy Policy explains how personal information is collected, used, and shared when you interact with our website or shopping services.

8. Acceptable Use and Intellectual Property

You may not use our website to:

  • Conduct unlawful or fraudulent activity.

  • Submit false order, payment, or account information.

  • Interfere with the website’s operation or security.

  • Upload malicious software or send spam.

  • Collect other people’s personal information without authorization.

  • Infringe intellectual property or other legal rights.

Website content owned by JanJay Fashions, including original photographs, text, and branding, may not be copied or used commercially without permission. Third-party trademarks belong to their respective owners.

9. Website Availability and Liability

We aim to keep our website accurate and available, but temporary interruptions or errors may occur.

To the extent permitted by applicable law, JanJay Fashions is not liable for indirect or consequential losses arising from use of the website.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, or removes rights and remedies available to consumers under applicable law.

10. Changes to These Terms

We may update these Terms as our business or services change. The revised version will be posted here with an updated date.

Changes will apply prospectively and will not retroactively remove rights relating to an order already placed.

11. Contact Us

For questions about these Terms or your order, contact:

JanJay Fashions
Email: arthurisaac@janjayfashion.com
Phone: (470) 296-1042