Refund policy

JanJay Fashions Return and Refund Policy

30-Day Returns

For eligible purchases made directly through the JanJay Fashions website, you may request a return within 30 days of receiving your item.

Items must be returned in the same condition received, without additional wear, washing, alterations, or damage. Include any tags, original packaging, and accessories supplied with the item, along with your receipt or proof of purchase.

How to Request a Return

Email arthurisaac@janjayfashion.com with your name, order number, the item you wish to return, and the reason for your request.

Please contact us before sending anything back. If your return is accepted, we’ll provide instructions on how and where to send your package. Items returned without prior approval will not be accepted.

Our return address is:

JanJay Fashions
279 Hardy Water Dr
Lawrenceville, GA 30045

Return Shipping

Customers pay return shipping for eligible returns due to fit, change of mind, or personal preference.

JanJay Fashions covers return shipping when we confirm that you received an incorrect item or an item with a defect that was not disclosed in its listing. Contact us first so we can provide the appropriate return instructions.

Damages and Incorrect Items

Please inspect your order upon arrival. Contact us promptly if your item is defective, damaged, incorrect, or materially different from its description.

Include your order number, a description of the issue, and clear photographs of the item and packaging. Keep the packaging while we review your request.

Contact us about these issues even if the item was marked final sale.

Final Sale and Non-Returnable Items

Resale, consignment, Premium Edit, sale, and clearance merchandise is final sale only when explicitly marked “Final Sale” in the product listing before purchase. Being included in one of these collections does not automatically make an item final sale.

Items clearly marked final sale cannot be returned for fit, change of mind, or personal preference.

Gift cards and swimwear with removed hygiene liners are non-returnable.

For custom or personalized products, personal care products, or other items with special return restrictions, review the product listing before purchasing. Contact us if you have questions about an item’s return eligibility.

Exchanges

We do not offer direct exchanges. For an eligible item, request a return and place a separate order for your preferred size or style, subject to availability.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, subject to applicable exceptions. Items must be in the same condition received, unworn or unused, with supplied tags and original packaging. You’ll also need your receipt or proof of purchase.

Refunds

We’ll notify you after receiving and inspecting your return and let you know whether your refund is approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact arthurisaac@janjayfashion.com.

Whatnot and Poshmark Purchases

Purchases made through Whatnot or Poshmark follow the return and refund policies of the platform where you placed your order. Submit requests through that platform.

Questions

Email arthurisaac@janjayfashion.com with any return or refund questions.