Contact information

Have a question about sizing, product condition, shipping, returns, or your order? We’re happy to help.

Customer Support

Email: arthurisaac@janjayfashion.com
Phone: (470) 296-1042
Hours: Monday–Friday, 10:00 AM–6:00 PM Eastern Time

We typically respond within 1–2 business days, excluding holidays.

For order inquiries, please include your name, order number, and a brief description of the issue. Include photographs when reporting an incorrect or damaged item.

Whatnot and Poshmark Purchases

For orders placed through Whatnot or Poshmark, please contact us through the platform where you purchased so your message stays connected to your order.

Follow JanJay Fashions

Instagram: @janjayfashions
Facebook: JanJay Fashions

Our Location

Based in Atlanta, Georgia.

Please contact us for return instructions before sending merchandise. Our location information is not a return shipping address.